Privacy Policy
Your privacy matters to us. This policy explains how Onsite Auto Maintenance collects, uses, and safeguards your information.
Last updated: June 1, 2025
Table of Contents
1Introduction
Onsite Auto Maintenance ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at onsiteautomaint.com, contact us, or use our mobile fleet maintenance services in the Dallas-Fort Worth area.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
2Information We Collect
We collect information that you voluntarily provide to us and information that is automatically collected when you use our website or services.
Information You Provide Directly
- Name, email address, and phone number when you contact us or schedule a service
- Business name, address, and fleet details when requesting fleet maintenance services
- Vehicle information including make, model, year, mileage, and VIN numbers
- Payment and billing information when you pay for services
- Messages and communications you send us through our contact forms
- Feedback, reviews, or survey responses you submit
Information Collected Automatically
- IP address, browser type, and operating system
- Pages visited, time spent on pages, and referring URLs
- Device identifiers and general geographic location (city/region level)
- Cookies and similar tracking technologies (see Section 5)
3How We Use Your Information
We use the information we collect for the following purposes:
Service Scheduling
To schedule, confirm, and manage your fleet maintenance appointments.
Customer Support
To respond to your inquiries, questions, and requests in a timely manner.
Communications
To send service reminders, invoices, receipts, and important account updates.
Service Improvement
To analyze usage patterns and improve our website and service offerings.
Legal Compliance
To comply with applicable laws, regulations, and legal obligations.
Marketing
To send promotional content about our services, with your consent where required.
4Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers
Trusted third-party vendors who assist us in operating our website, processing payments, or delivering services (e.g., scheduling software, payment processors). These parties are contractually obligated to keep your information confidential.
Legal Requirements
When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
5Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small data files stored on your device.
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
6Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Customer account and service records are retained for a minimum of 7 years for tax and legal compliance purposes.
- Marketing communications preferences are retained until you opt out or request deletion.
- Website analytics data is retained for up to 26 months.
- Contact form submissions are retained for up to 2 years.
7Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you.
Right to Correct
Request correction of inaccurate or incomplete personal information.
Right to Delete
Request deletion of your personal information, subject to legal obligations.
Right to Object
Object to the processing of your personal information for marketing purposes.
Right to Portability
Request a portable copy of your data in a machine-readable format.
Opt-Out of Marketing
Unsubscribe from marketing emails at any time using the link in our emails.
To exercise any of these rights, please contact us using the information in Section 10 below. We will respond to your request within 30 days.
8Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted through our website
- Secure, access-controlled systems for storing customer records
- Regular security assessments and employee training
- Limited access to personal data on a need-to-know basis
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices.
9Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information promptly.
10Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Onsite Auto Maintenance
We will respond to all privacy-related inquiries within 30 business days.
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Have Questions About Your Privacy?
Our team is happy to address any concerns about how we handle your information.